Frequently Asked Questions

How long does delivery take?

Most orders ship out of our Connecticut office within 1 to 3 business days. From there, delivery time depends on where you're located.

Customers closer to the Northeast typically receive their orders faster, while those further away can expect a few extra days in transit.

What is your return policy?

We want you to love your purchase. If something isn't right, reach out to us within 30 days of your order and we'll do everything we can to make it right.

Because personalized items are made specifically for you, we're unable to accept returns or exchanges on customized orders. However, if we make an error on your personalization, we will replace the item at no cost to you, no questions asked.

For non-personalized items, we're happy to accept returns within 30 days as long as the item is unused and in its original packaging.