FAQ's

Question: How do I order 7 of the same groomsmen gifts and enter different personalizations on each of them?

To order more than one product with different personalizations, go to the product page and enter the personalization you would like for the 1^st in the Personalization Box that appears above the red “Add to Cart” button.  When you are done entering the personalization, click the red “Add to Cart” button and you will see the product with the 1st personalization in your cart.  

Next, click the back button in your web browser and enter the 2^nd personalization you would like and click the “Add to Cart” button.  You will see the 1st and 2nd personalizations in your cart.  Click the back button and keep doing this for all of your groomsmen. When you are done you can review everything you entered in your cart. 

We always review every order to make sure everything looks right on our end if we need more information we will reach out to you.  

Question:  Do you serve outside of the domestic US 48? 

Answer:  Yes, but there are caveats.  For instance, to our friends in Canada up north, you can expect probable customs bills to come along with fed and provincial tax and possible tariff charges for anything flying through. 

Question: My order shows delivered, but I have not received it. What should I do?

Answer: If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 24 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination.

If it has been more than 24 hours please do the following:

• Look for a notice of attempted delivery left by the carrier
• Look around the delivery location for your package (on the porch, by your garage etc.)
• See if someone else in your household or a neighbor accepted the delivery
• Verify the shipping address used by the carrier and on your order was correct
• Check with neighbors it is possible the package was delivered to the wrong mail box.
• Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail

Question: Will the actual product vary from what I see on your website?

Answer: The product images shown have the most accurate color possible. Differences in computer monitors may result in color variations between the actual product and your computer monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to the nature of full-grain leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist. Same goes for wooden gifts, it is all natural wood some some engrave darker than others. Because the wood is all natural there may be different grain patterns and knots in the wood. 

Question: How long does shipping take?

Answer: Most orders arrive within a week. Most gifts are made in our Monroe, Connecticut workshop and leave within 1 to 2 business days of your order. Standard Shipping usually arrives 4 to 8 business days after you order (checkout shows 6 to 10 so you have cushion), and Expedited Shipping usually arrives in 3 to 5. Business days are Monday through Friday, not counting national holidays. We usually surprise you early rather than late. Full details, including partner-made gifts that take longer, are on our shipping information page.

Question: I waited until the last minute. Can I get my groomsmen gifts faster?

Answer: Yes. Choose Expedited Shipping at checkout and your order usually arrives 3 to 5 business days after you order, and most arrive in 3. It costs $19.99 on orders up to $20, $29.99 up to $60, $39.99 up to $100, $49.99 up to $200, and $79.99 over $200. If your wedding is less than a week away, email support@groovygroomsmengifts.com with your wedding date before you order and we will tell you honestly what can make it. The lesson for the guys out there: we know your fiancée has you picking appetizer menus, but carve out an evening two weeks ahead to pick out great gifts for your guys.

Question: What are your shipping costs?

Answer: Standard Shipping is free on orders of $75 or more in the United States. Under $75 it is $7.99 on orders up to $20, $8.99 up to $40, and $9.99 up to $74.99. Expedited Shipping starts at $19.99 and is priced by order total. Canada and international rates are on our shipping information page.

Question: Do you ship to Canada and other international countries?

Answer:  Groovy Groomsmen Gifts will ship to INTERNATIONAL destinations with appropriate product information; however Groovy Groomsmen Gifts is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason.  We also get charged quite a bit more to ship larger boxes to Canada, so shipping to Canada runs $29.99 to $69.99 depending on your order total.  We love our Canadian brethren north of the border, who seem to put a lot of thought into their gifts.  That is something we appreciate. 

We can ship some of our products to other international locations.  As a rule of thumb, if it is one of our products that is in a box we can probably ship it to you.  Please contact us by sending us an email to support@groovygroomsmengifts.com and let us know your location and what product you are interested in and we will let you know if we can ship it to you and how much it will cost.  

Question:  How do I know if I entered the personalization correctly?

Answer: Each product has a description of how many characters each product can be personalized with.  Read these instructions carefully and don’t exceed the amount of available characters.  Then add the product to your cart.  You will be able to read the personalization for all the products once they are in your shopping cart to review, and when you put in the order one of our customer service reps will review the order to make sure your personalization looks like it was entered correctly. While you may want to call your best man an “international man of mystery”, it’s unlikely to fit on most of our gifts. 

Question: Can I get a discount if I order a bunch of groomsmen gifts from your website?

Answer: We price our products at rock bottom prices assuming people will likely order more than 6 of a product, so it’s hard for us to offer discounts or coupons on our groomsmen gifts beyond the discounted shipping and free personalization promotion that is currently being offered.  

Question:  Why choose Groovy Groomsmen Gifts? 

Answer:  Outside of assuring strong prices, we will provide great real-time customer service; we do our best to offer a selection of products that took some thought in assembling.  We try and keep our portfolio to those things that we really think a guy is going to love and are always looking for the next cool gift.  If it’s out there, we’ll find it.  If you have questions or concerns, we’ll put the TLC in first hand to help and are always fair in ensuring a great experience. 

Question:  How are caricatures delivered? 

Answer:  We collect your artwork and once we have everything we need, we hand it over to our amazing caricature artist who will send you some draft through email and then ultimately deliver the final caricature through email for you to print and frame.  She is the Picasso of caricatures and we one day expect all her work to be featured louvre.  If you would like to read more about how we create our caricatures, please visit this page.  It’s really is an awesome groomsmen gift.