Policies

Payment

GroovyGroomsmenGifts.com accepts Paypal, Visa, MasterCard, American Express and Discover credit cards.

Sales Tax

Any orders shipped outside Connecticut will not be charged sales tax; items sent within Connecticut will be charged sales tax of 6%.

Shipping & Handling

We do not believe in gouging our customers on shipping! Shipping costs are calculated to cover packaging, postage, delivery confirmation and payment processing fees. 

Please allow 1-2 days processing time. Orders are processed Monday through Friday. All packages are sent through USPS, UPS, FedEx, .DHL, or Spee Dee Delivery Service.

 International Shipping - Groovy Groomsmen Gifts will ship to international destinations with appropriate product information; however Groovy Groomsmen Gifts is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason.  Please visit our international shipping page for more information.

Returns and Exchanges

GroovyGroomsmenGifts.com wants you to be 100% satisfied with your purchase.  No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged because we can not reuse these products. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as Groovy Groomsmen Gifts cannot be responsible for the use of the merchandise. Items without personalization can be returned. 

Any merchandise found to have a defect will be replaced with the same product unless a refund is requested. GroovyGroomsmenGifts.com does require the defective merchandise to be returned, and a postage-paid envelope for the return will be included in your replacement shipment.

Turn Around Time

While we usually meet the turnaround times stated on our website, due to forces that are sometimes out of our control (shipment providers not delivering on time, out of stock on a product, etc) we cannot guarantee that your package will arrive in the time frames stated on our website.  We will do our best to get your products to you in the time frames stated on our website, and we do so in the majority of our orders, but we cannot make any guarantees. The 8 to 12 business day turn around time applies to orders in the continental United States.

Group Caricature Refund Policy

We will draw up to 3 rough drafts for free, anything more then that may cost extra.

1)  If you would like to request a refund before the work starts then you will receive a 100% refund.

2)  If we draw up to 3 drafts and your still not satisfied with any of them and would like to request a refund then you'll receive a 75% refund.

2a)  Any more then 3 drafts may incur an additional fee

3)  After the work is completed and your not satisfied with the art and would like to request a refund then you will receive a 50% refund or we can try to make corrections for you.  A extra fee may apply depending on how complex the corrections is.  If the drawing needs to be started over from the beginning then a fee of 50% of the total cost will be applied.

All artwork created is for your personal use only and NOT for commercial use (mass produced and/or resold).  If you would like to use the created artwork for commercial use then please notify us first.  Artwork that will be used for commercial use will cost  more then  standard prices.  

Please contact GroovyGroomsmenGifts.com at support@GroovyGroomsmentGifts.com within 30 days of the original purchase date to arrange for a return or exchange.

Backorders

In the unfortunate case that we should be out of something in your order, we will contact you by email immediately to suggest an alternative or provide an estimated timeline for delivery.